LEGAL REFERENCE

Your Privacy Matters to Us

We built erek36 around your account security and data protection. This policy explains how we collect, use and safeguard your information when you open an account, deposit via...

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erek36 Your Privacy Matters to Us

Privacy Policy Overview

erek36 operates under applicable Indonesian regulations and international data protection standards. We collect personal information—your name, email, phone number and payment details—only to verify your account, process deposits through DANA, OVO, GoPay and QRIS, and deliver our casino, slots and sportsbook services. We do not sell your data to third parties. Your information stays encrypted and accessible only to authorised team members.

Where local law permits, we may share anonymised gameplay data with our game providers to improve lobby performance and game availability.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Privacy Questions & Support

Email Support Contact our privacy team at [email protected] with any questions about how we handle your personal data, account security or payment information.
Account Settings Log into your erek36 account to review, update or delete your personal information. Your privacy preferences are stored securely and updated in real time.
Data Requests Request a copy of your personal data or ask us to remove your account entirely. We process these requests within 14 days and confirm completion via email.
TRUST MARKERS

Why Your Privacy Is Protected Here

Encryption Standard

All account data and payment details are encrypted using industry-standard TLS 1.3 protocols. Your DANA, OVO, GoPay and QRIS transactions are isolated in secure payment gateways.

Compliance Framework

We follow Indonesian data protection guidelines and international privacy standards. Regular audits ensure our systems meet current security benchmarks and regulatory requirements.

No Third-Party Sales

We never sell your personal information to advertisers, brokers or unrelated companies. Your data stays within erek36 and our trusted payment processors only.

Cookie Transparency

We use cookies to remember your lobby preferences, language settings and login status. You can disable non-essential cookies in your browser settings anytime.

Breach Response

If we detect unauthorised access to your account or payment data, we notify you immediately and take steps to secure your information and prevent further exposure.

Annual Review

Our privacy practices are reviewed annually by our compliance team. Updates to this policy are posted here and communicated via email to active account holders.

How Our Privacy Approach Stands

Data Minimalism
We ask only for information needed to verify your identity, process DANA, OVO, GoPay and QRIS deposits, and deliver live casino, slots and sportsbook access.
Transparent Logging
Your login history, deposit records and gameplay sessions are logged and visible in your account dashboard. You see exactly what we store about you.
Payment Isolation
Payment data never touches our main servers. DANA, OVO, GoPay and QRIS transactions are processed by certified payment partners with separate security protocols.
Opt-Out Rights
You can disable marketing emails, adjust cookie preferences and request data deletion without losing access to your account balance or gameplay history.
Incident Disclosure
If a security incident affects your account, we disclose it within 48 hours with details on what happened, what data was exposed and steps we took to fix it.
Provider Accountability
Our game providers (Pragmatic, Evolution, PG Soft) and payment partners sign data-processing agreements that enforce the same privacy standards we maintain.
Jurisdiction Clarity
This policy is governed by Indonesian law where applicable. Disputes are resolved through our support team first, then escalated to local arbitration if needed.
QUICK SIGNAL

What Defines Our Privacy Commitment

01
Account Verification We verify your identity once during signup using your phone number and email. This one-time check protects your account from unauthorised access and fraud.
02
Session Security Your login session expires after 30 minutes of inactivity. You can manually log out anytime. Multi-device logins are tracked so you know where your account is active.
03
Payment Audit Trail Every DANA, OVO, GoPay and QRIS transaction is logged with timestamp, amount and status. You can download your full transaction history from your account settings.
04
Lobby Preferences Your game history, favourite slots, live table bookmarks and sportsbook watchlists are stored locally on your device and synced securely to your account.
05
Communication Consent We send account alerts, deposit confirmations and policy updates via email. You control which promotional messages you receive through your notification preferences.
06
Data Retention We keep your account data for as long as your account is active. After closure, we retain transaction records for seven years to comply with Indonesian financial regulations.

Privacy Policy Questions Answered

Payment data is encrypted and processed by certified payment gateways separate from our main servers. We never store your full card or wallet credentials. Only transaction IDs and amounts are logged in your account.

Yes. Request account deletion via [email protected]. We remove your profile, gameplay history and contact details within 14 days. Transaction records are retained for seven years per Indonesian financial law.

We share only anonymised gameplay data (game titles played, session duration, aggregate win/loss) to help providers optimise lobby performance. Your name, email and payment details never leave erek36.

We notify you within 48 hours with details on what occurred, what data was exposed and remediation steps. We reset your password, review your account activity and help you secure your balance.

Login records are kept for 90 days. Transaction history (DANA, OVO, GoPay, QRIS deposits and gameplay records) is retained for seven years to comply with Indonesian regulatory requirements.

Yes. Disable non-essential cookies in your browser settings. Unsubscribe from marketing emails in your account notification preferences. You'll still receive critical account and security alerts.

Your personal data is processed and stored in Indonesia where local law permits. Payment processors may route transactions through international networks, but your core account data stays local.